Our Services

Mercantile is a full-service call center company, providing standardized & customized collection and customer care solutions to meet the specific needs of each client. Providing the highest quality customer service and innovative techniques, we deliver proven results that help our clients achieve their relative business goals.

Call Center & Business Process Outsourcing (BPO)

Collection &
Recovery

We are a full-service collection agency with extensive experience in first-party, third-party and specialty collections.

Client
Relations

Our award-winning Client Relations team delivers clear communication and quick responses to meet the needs of our clients.

Administrative
Support

We provide back-office support services to assist our clients with replacement or supplemental capacity .

Regulatory & Compliance Management

We understand the regulatory landscape and policies & procedures to ensure compliance.

Customer
Care & Service

Our highly trained call center representatives provide excellent customer care services through effective and professional communication.

Customer Care & Administrative Support

Inbound / Outbound
Call Handling

With the flexibility to serve multiple industries, our representatives provide high quality service tailored to the individual needs and requirements of each client.

Telemarketing

Let our experienced specialists increase your sales and profitability through strategic telemarketing campaigns.

Product
Ordering

Our representatives provide live support for product ordering & related questions, handling both primary and overflow call volume.

Complaint
Resolution

We follow specific procedures to log, investigate, and resolve consumer dissatisfaction for our clients.

Media Documentation
& Fulfillment

Our technology and data management staff expertly catalog, manage and complete documentation for the quick handling of account validation.

Satisfaction of
Judgment Filing

Mercantile understands the complexities of filing & verifying SOJs in jurisdictions around the country.

Market Verticals

Banks & Financial
Institutions

Mercantile provides large financial institutions with leading edge performance and the critical compliance they require through diligent collection & compliance programs.

Retailers &
E-Commerce

Our team works with brick & mortar and E-Commerce retailers to provide personalized customer service solutions and comprehensive collection services.

Colleges &
Universities

We have extensive knowledge of the nuances of student loans and offer clients the right blend of  brand protection and performance.

Utilities &
Telecom

Mercantile strives to improve client profit while maintaining positive customer relationships.

Healthcare

We effectively serve clients through all stages of the revenue management cycle using clear, honest, and sensitive communication.

Debt
Buyers

We provide highly compliant collection services to debt buyers comprising a diverse base of portfolios.