Mercantile is the starting point for receivables management services that create real value for your business, while allowing you to improve customer retention.

Utilities

Is today's economic climate putting a strain on your relationships with customers?

We, at Mercantile understand the challenges your industry confronts on a daily basis. With over 70 years of experience we understand the daily challenges you face to grow revenues, increase efficiencies and to continually enhance customer satisfaction. Let Mercantile's dedicated utilities team expedite your collections to improve your cash flow while still maintaining excellent customer service for both your "Residential Customers" and your "Commercial Customers".

Our Utilities programs provide industry-leading service that continually adapts to target your market conditions and most important, your specific needs. Utilizing our diverse outsourcing programs will:

Maximize dollars returned on each account
Preserve your customer relationships
Provide future customer opportunities
Manage cash flow
Provide cost efficiencies

We strive to take you beyond the expected with our proven programs by:

Employing an industry specific team of Utilities Representatives
Anticipate challenges and opportunities
Individualized solutions that produce the best outcome in each case
Committed to provide our current and potential customers with superior service and resolution
Specific dedication and separation of Residential and Commercial Customer Accounts

Our collection procedures are fully compliant with the Public Service Commission (PSC) regulations.

In addition we will work with your customers to develop payment plans that can boost your revenue stream as well as allowing immediate availability for fast "service turn-on". We offer customers to pay by:

Quick Check (check by phone)
Credit Card (Mastercard/Visa)
Debit Card
Western Union/Money Gram

LET OUR STRATEGIC VISION and OPERATIONAL EXPERTISE

HELP YOU MEET YOUR GOALS

Our knowledgeable, professionally trained staff, working exclusively in the Utilities Services industry, has expertise in the following time and cost saving services:

Receivables Management Programs
Courtesy Calling Campaigns
Pre-Collect Programs
Bad Debt Collection Programs
Legal Service for Suit of Bad debt Accounts
Skip Tracing / Asset Searches

Professional Affiliations:

ACA International (formerly known as the American Collectors Association) - http://www.acainternational.org
Northeastern Utilities Credit and Collection (NEUCC)