Mercantile is the starting point for receivables management services that create real value for your business, while allowing you to improve customer retention.

Medical Services

Are you spending more time on paperwork than providing health care?

We, at Mercantile are confident in our ability to increase your current revenue recovery. Mercantile's approach to learning clients needs and providing responsive solutions has been the hallmark of our success and has allowed us to gain a respected reputation from our Healthcare Clients. Our development and ongoing refinement of partnering services has benefited the region's largest healthcare systems. We have introduced a new concept of outsourcing that capitalizes on our technology, procedures, interactive reporting capabilities, payment options, hours of operation, training, and work campaigns. Our Clients have realized an increase in cash flow, and have retained their patient goodwill as we treat patients with courtesy, respect and integrity.

We have designed programs to improve efficiencies, maximize results and enhance and supplement the internal efforts of our Clients. Our Clients receive the benefits derived in outsourcing which:

Accelerates cash flow
Reduces Bad-Debts
Improves patient relations
Reduction of workload
Access to state-of-the-art technology

Mercantile has designed programs with proven efficiencies by:

Employing an industry specific team of Medical Representatives
Our team identifies strategies and goals
Constantly striving to identify new opportunities for improving performance
Most importantly, we listen to you and work with you.

You define the needs and we create the solutions - allowing your concentration to patient care.

Our knowledgeable, professionally trained staff, working exclusively in the Medical Services industry, has expertise in the following time and cost saving services:

Pre-Collect Programs
Calling Campaigns
Early-Out Programs
Receivables Management Programs
Partnering Programs
Billing Services
Bad-Debt Collection Programs
Legal Service for Suit of Bad-Debt Accounts
Skip Tracing/ Asset Searches

Professional Affiliations:

ACA International (formerly known as the American Collectors Association) - http://www.acainternational.org
American Association of Healthcare Administrative Management [AAHAM] - http://www.aaham.org
Healthcare Financial Management Association [HFMA] - http://www.hfma.org
Mid-York Medical Accounts Management Association
Medical Group Management [MGMA] - http://www.mgma.com

Resources

Mercantile is well versed in the Health Insurance Portability and Accountability Act (HIPAA). In order to aid our Clients with their HIPAA compliance, we have:

Put into operation a privacy task force
Developed separate computer access for medical accounts
Implemented new information sheets for window payments
Established a strict disciplinary policy related to privacy issues
Developed and implemented a seminar based training program to be completed by every employee
Revised our Medical Collection Agreement to include HIPAA provisions
Executed vender contracts with provisions for compliance with HIPAA
Designated a privacy officer
Implemented employee privacy sign-off sheets

In addition we offer educational programs at no cost to our clients that are "client specific" and encompass education from point of entry of patients through your admission staff right through to and including your customer service and bad-debt teams for self-pay accounts.